Refund policy

Last updated: October 8, 2026

We want you to be happy with your order. If something is not right, here is how returns and refunds work.

Returns

You can return the following within 30 days of delivery:

• Revive Recovery Kits that are unopened, with the safety seal intact.
• Apparel and accessories that are unused, unwashed and in their original condition.

Because the kit is a dietary supplement, we cannot accept returns of kits that have been opened or whose safety seal is broken.

Damaged, defective or incorrect items

If your order arrives damaged, defective or with the wrong item, contact us within 30 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

How to start a return

1. Contact us through our Contact page with your order number and the items you want to return.
2. We will reply with return instructions and the return address.
3. Pack the items securely and ship them back. Please do not send items back without contacting us first.

You are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable. We recommend a tracked shipping service, because we cannot refund items that do not reach us.

Refunds

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

We do not process direct exchanges. To swap an item, return it for a refund and place a new order.

Questions

Contact us through our Contact page or by mail at Festival Recovery LLC, 1230 Vicente Street, San Francisco, CA 94116, United States.